How to complete Account Recovery

In this video we show you how to get back into your Coinbase account if you have been locked out for any reason.

There are a few steps involved to get back into your Coinbase account once you’ve been locked out. They’re similar to the steps you took when you signed up for Coinbase.

1. You’ll need your Coinbase email address and password
If you don’t have access to your email address, see lost email access.

If you forgot your Coinbase password, check out these password reset instructions.

2. Go to the Coinbase sign in page and enter your email address and password
You’ll be prompted to unlock your account if you suspect no unauthorized activity occurred.

If you’re not redirected to instructions on how to unlock your account, please try these troubleshooting steps and then sign back in. If you’re still not redirected to the instructions, contact customer support.

You’ll need to complete identity verification to ensure it’s actually you trying to get back into your account.

The account recovery process usually takes 48-72 hours to complete but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to access your account.

If you log in while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps.

Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities.

Did you disable your account due to fraudulent activity?
If you suspect fraudulent activity on your account, please contact Coinbase Support.

For more help, please visit:…

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This content is being provided to you for informational purposes only. Nothing discussed in this video is intended to be investment advice. This content, and any information contained therein, does not constitute a recommendation by Coinbase to buy, sell or hold any security, financial product or instrument referenced in the content.